Luna Hair + Body: Returns Policy
Effective Date: October 30, 2023

Thank you for choosing Luna Hair + Body. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return a product. This Returns Policy outlines the procedures and guidelines for returning items purchased from us.

Return Eligibility To be eligible for a return, the following conditions must be met:

• The return request is made within 7 days from the date of purchase.
• The item(s) to be returned is in its original, unopened, and unused condition.
• The product is in its original packaging with all tags and labels intact.
• Personal care items, including but not limited to cosmetics and skincare products, cannot be returned for health and hygiene reasons unless they are unopened and in their original condition.

How to Initiate a Return To initiate a return, please follow these steps:

• Contact our Customer Support team at orders@lunahairandbody.com or +268 7828 7386
• Provide your order number and the reason for the return.
• Our Customer Support team will guide you through the return process, provide you with a return authorization if eligible, and the shipping address for the return.

Return Shipping The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective product. If we are responsible for the return shipping costs, we will provide a prepaid return label.

Refunds Refunds will be processed once we receive and inspect the returned item(s). Please allow 14 business days for the refund to be credited to your original payment method. The exact time for the refund to appear in your account may vary depending on your financial institution.

Exchanges We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above, and then place a new order for the desired item on our website.

Damaged or Defective Products If you receive a damaged or defective product, please contact our Customer Support team immediately. We will work with you to replace the item or provide a refund as per your preference.

Cancellation Policy If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process outlined in this policy.

Contact Us If you have any questions or concerns about our Returns Policy or need assistance with a return, please contact our Customer Support team at: Luna Hair + Body | info@lunahairandbody.com | +268 7828 7386

We appreciate your business and strive to ensure that your shopping experience with Luna Hair + Body is pleasant and hassle-free. We are here to help with any return-related queries and ensure that you are satisfied with your purchase.